Pak code won’t transfer?

[Specialisedmark]

I’m out of contact with O2 Uk but the O2 site on iPhone 11 deals is way more than others so I’ve found a deal on mobile phones direct but when I put in the pak number it won’t accept it and they are saying I’m still in contract but I’m not? Double checked I’m all paid up and out of contract can’t get hold of O2 for help so can I just buy a new contract with mobile phones direct on O2 and swap my original number over then cancel my original O2 contract without it all going ****** up!

[Bambino]

@Specialisedmark Are you now on a one month rolling contract with O2 or did you cancel?

[pgn]

Txt INFO to 85075 from your phone to see how much is still outstanding on your contract, @Specialisedmark. 

[Cleoriff]

Deleted by me

[madasaf1sh]

@Specialisedmark

You cant use a PAC to move numbers on the same network, and is something only Customer Services can do.

Once you have the new handset and number then you will need to speak to Customers at that point.

[jonsie]

Get the new contract then call customer service to migrate your number to the new contract. That will end the old one.

[Specialisedmark]

I month rolling I have not cancelled yet and have txt 85075 and it has told me I have £ 0.00 outstanding 

ta

[Specialisedmark]

Cheers!!

[Specialisedmark]

I month rolling I have not cancelled yet and have txt 85075 and it has told me I have £ 0.00 outstanding

ta

[Bambino]

@Specialisedmark Follow the advice of @madasaf1sh and @jonsie. You will have to call customer service once you have your new contract. Only time to realistically have a hope of getting through is 8 am.

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