Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

e sim

Hi..how do I get an e-sim package?

SIM Failure

I have a SIM failure on my iPhone XS Max, tried reinserting/cleaning the SIM but no change.Any ideas how to proceed as the o2 stores are currently closed?

Move old phone number onto new SIM

I recently had to buy a new phone and upgraded my O2 contract at the same time. The new phone with its new SIM card has arrived and I want to move my old O2 number onto the new SIM card. I have followed all the support given on the O2 website & have ...

Resolved! CPW Samsung buds offer honoured by O2?

will O2 honour the offer from car phone warehouse i got last week to receive galaxy buds in a few weeks time? Or will I have to cancel my contract (7 days in).

Disney + free 6 months.

Hi. I upgraded and received 6 months free Disney + however I wasnt sent an email link for the offer. When I add Disney as extra it wants to charge me £5.99. How do I get the link so it's free? I've rang and tweeted o2 numerous times with no response....

Resolved! Bills

How do I view old bills from a few months ago? Have looked all over the website. Thanks, Brian

Overcharged bill

I was grossly overcharged of my usual device bill for two of my devices. I pay £56 and £37 but was charged £131 and £112. Been trying to call the contact centre but its a long queue

Student discount

hi , I have got my unidays code that I retrieved online but when I text it to the number 61202 it says the code is not recognised. Not sure on how to solve this? Many thanks for any help regarding this

Payment taken out of bank but my bill still showing outstanding amounts

My monthly bills have been paid in full on 27 March, however when checking myo2 it was showing that two amounts had not been made and a request for a further £96+ has been made and a block put on my calls, not able to get through to an advisor for th...

Why isn't my data rolling over

my data on my pay monthly tariff isn’t rolling over and i don’t know how to get it, someone help please! [Edit: topic title clarified]

O2

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