on 30-10-2018 02:47
Solved! Go to Solution.
30-10-2018 03:58 - edited 30-10-2018 04:01
Unfortunately, I do not think it will be possible to stop the payment you've made to O2, in spite of it being shown as pending in your bank account. I expect it is only shown as pending as the Bank is presently closed. The status should change immediately your bank is open. Having said that, it cannot hurt to speak to your bank as soon as they open to see if the payment can be stopped. Nothing ventured nothing gained and you just might be lucky.
This could have been avoided had you set up a Direct Debit. The correct amount would have been debited from your account and you wouldn't have to worry about remembering when to pay.
You could speak to Customer Services http://www.o2.co.uk/contactus but, again, I don't think there is much they will be able to do once the payment has gone through.
I would suggest you set up a Direct Debit to pay O2 in future to avoid this ever happening again.
Good luck and welcome to the forum
on 30-10-2018 08:25
I doubt O2 will refund the money even though it was a mistake on your part.
Remember some people choose to pay extra in order to settle their account more quickly.
As said above, you really should set up a direct debit, which is part of the terms and conditions of having a contract. This wouldn't happen then.
You have the addded protection of the bank. IF they made a mistake, THEY would have to recover monies back to your account.
on 30-10-2018 09:18
Anyways thank yous all for the help and advise, I really appreciate it
on 30-10-2018 09:34
Your very welcome @Nic and thank you for letting us know how you got on. Pleased you will eventually get your money back.
Please be sure to let Customer Services know what will be happening, so they can put a note on your account; if you've not already done so.