Paid of debt, now can't get a clear answer out of o2

[Anonymous]

I recently missed a few payments this summer due to unemployment and my outstanding debt was sent to buchanan clark & wells. I'm now employed and today I paid off the debt but I've ran into some problems with o2. 

1. I contacted o2 twice on live chat and both advisors told me that once I had paid off my outstanding debt, I could take out a new phone contract and get a new phone. 

2. I phoned o2 today once I had paid off the debt and they said that I won't be able to take out a new contract with them. 

Now, clark & wells told me they are going to contact o2 to say that I've paid the debt off and o2 have told me that they've not recieved this confirmation yet.  

Has anybody else went through something similar? Do you think I'll be able to take out a contract once they've recieved confirmation? 

Or am I totally screwed and not able to take out a contract phone ever again? 

cheers

[Anonymous]

Thank you for your kind words. Everyone here is super nice. Lets hope I get somewhere

[Anonymous]

Best of luck.

[MI5]

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@Anonymous wrote:
Thank you for your kind words. Everyone here is super nice. 

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Nice of you to say, thank you

[jonsie]

We can all sympathise and put ourselves in your position. A sign of the times these days but hopefully things will turn out well for you.

[Anonymous]

Hopefully you will be ok but personally I can't see O2 giving you another contract since you have defaulted on your current one with them you may get another network