14-12-2023 09:50
Hi, I know this has probably been asked a thousand times but I can't find a clear answer. My contract is up next month and I want to keep my phone and stay on the tariff I'm on at the moment. Do I need to do anything? I don't think I'm on o2 refresh - I can't see it mentioned anywhere on my bills - does that mean my bill won't reduce in price? I've always upgraded at the end of each contract but nothing is catching my eye this time around so I'm a bit stumped as to what I need to do.
Solved! Go to Solution.
14-12-2023 10:05
Where did you take out your current contract @hatthewmartley ?
If direct with o2, then you should see a device plan and an air time section on your bill.
If not, and there is just 1 line, then you will be on a single payment to cover both.
If you have a device plan then once that is paid you will move onto an air time only payment - and there may be tariffs that are cheaper or more suitable to you now.
If a single payment then it will NOT reduce, and you will need to "upgrade" to a sim only plan to change your monthly payments.
Guide: How does O2 Refresh work?
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
14-12-2023 10:05
Where did you take out your current contract @hatthewmartley ?
If direct with o2, then you should see a device plan and an air time section on your bill.
If not, and there is just 1 line, then you will be on a single payment to cover both.
If you have a device plan then once that is paid you will move onto an air time only payment - and there may be tariffs that are cheaper or more suitable to you now.
If a single payment then it will NOT reduce, and you will need to "upgrade" to a sim only plan to change your monthly payments.
Guide: How does O2 Refresh work?
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
14-12-2023 10:20
14-12-2023 10:20
14-12-2023 10:28
You might not be able to yet if you are not due to upgrade until next month @hatthewmartley
Most of the community use USwitch as they tend to have better deals - as you follow the steps on there it asks if you are upgrading and then sends you to the o2 website to log in and continue the process.
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
14-12-2023 12:16
14-12-2023 12:16
Brilliant, thank you for your help. 👍