I can't view my O2 information

[Anna29]

Hi, I can log into my O2, but I can't look at or access anything or use the App. It says that my number is already in use but its definitely the correct number. It could be because I had the same number with my previous O2 contract. Can you please help me fix this as I need to be able to use my O2 to view data usage etc. Thanks

[madasaf1sh]

@Anna29 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

[Anna29]

Thanks, I will try that

[MI5]

@Anna29 

Can you log in online https://mymobile.o2.co.uk/ ?
If so, try deleting the app, rebooting your phone and then reinstall the app.