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I can't view my O2 information

Anna29
Level 1: Joiner
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on ‎14-12-2023 10:18

on ‎14-12-2023 10:18

Hi, I can log into my O2, but I can't look at or access anything or use the App. It says that my number is already in use but its definitely the correct number. It could be because I had the same number with my previous O2 contract. Can you please help me fix this as I need to be able to use my O2 to view data usage etc. Thanks

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madasaf1sh
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on ‎14-12-2023 10:19

on ‎14-12-2023 10:19

@Anna29 

 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Anna29
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In response to madasaf1sh
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on ‎14-12-2023 10:21

on ‎14-12-2023 10:21

Thanks, I will try that

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MI5
Level 94: Supreme
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on ‎14-12-2023 10:46

on ‎14-12-2023 10:46

@Anna29 

Can you log in online https://mymobile.o2.co.uk/ ?
If so, try deleting the app, rebooting your phone and then reinstall the app.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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