@Maxsdad
Quickest way is to pop in store with photo ID.
If you order online your old sim will be disconnected immediately, so you'll be without signal until the new one arrives.
https://www.o2.co.uk/storelocator
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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