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Paid bill but got a text saying money will still be taken

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1tzTJ
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on ‎26-02-2024 19:55

on ‎26-02-2024 19:55

I paid my bill this morning through the app but just got a text and email stating that they will still take the payment on the due date.

is this an automated text or should I contact o2?

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1tzTJ
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In response to MI5
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on ‎26-02-2024 20:37

on ‎26-02-2024 20:37

ok will do! 

wasn't unaware that the dd would be some time after the bill was available, will remember in future to just let it be 

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MI5
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on ‎26-02-2024 20:42

on ‎26-02-2024 20:42

@1tzTJ 

You DD is taken 14 days after your bill is generated.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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