Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 232177 Views
  • 2 replies
  • 2 kudos

02 keep threatening me to pay when I cancelled within the 14 days

I signed up to the 12 month sim only pay monthly contract and cancelled within the 14 days, I then kept kept getting constant letters and emails saying I owe 02 money. I called 02 again and the manager on the customer service line said I don’t owe th...

Mow by Level 1: Joiner
  • 592 Views
  • 2 replies
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Logging into 02 account

hi I am having trouble logging into and staying logged into my 02 account. It let's me on then says oops something went wrong and if your new to 02 to allow time...this has been an issue for months. Can you help?

Resolved! 50% discount Scam

Just received a call from a private number; a lady with an Asian accent (possibly Indian) informing me that she was form 02 mobile and that I was being given a 50% discount on my monthly bill. All I had to do was respond to two text messages. I left ...

Jackielee by Level 1: Joiner
  • 756 Views
  • 2 replies
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YOU BLOCKED MY SIM CARD NOW I CAN NOT CALL YOU

PLASE I HAVE TALKED TO SUPPORT 4 TIMES noone helped me. I have explaine my situation i no longer live in the UK yet you still sent me a new sim card to my OLD ADDRESS even tho I have updated you not to do it! I pay 17 pounds a month for what? Now i c...

kubako by Level 1: Joiner
  • 550 Views
  • 2 replies
  • 0 kudos

Pay my final bill

Hi I don't know my 02 phone number to pay my final bill 

Kmgi by Level 1: Joiner
  • 287 Views
  • 1 replies
  • 0 kudos

Resolved! Complaints

On 22nd August I spoke to O2 about leaving as I wished to swap to Virgin Media who were offering me bills for £5.99 per month for 5 Gigabytes of data. The O2 operator said that O2 could match this offer and I agreed to stay with 02. I am doing this b...

Fiona2402 by Level 1: Joiner
  • 2163 Views
  • 5 replies
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Free Samsung Galaxy earbuds not received

When I bought my new phone, a Samsung Galaxy S23, on 24th September, it was with an offer of free Samsung Galaxy earbuds. I have still not received these, or a link to order them. When will I get this?