Solved: Pac request

Anonymous · ‎06-01-2017

I recently got my PAC from my last provider (Vodafone).

I filled out the online form at o2.co.uk late on Monday night (2-1-17) but haven't had anything back from o2 yet.

Is it too early to be worried or should I give o2 a call?

Thanks.

Rob.

MI5 · ‎06-01-2017

You should have heard by now, either try the form again or call CS in the morning. 8-8.30 is best time to call.

https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=port_migrate&case=Port/Migrate%20In%20Form

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎06-01-2017

You should have heard by now, either try the form again or call CS in the morning. 8-8.30 is best time to call.

https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=port_migrate&case=Port/Migrate%20In%20Form

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎06-01-2017

@Anonymous Definitely call customer service again, but your number won't port until next week at the earliest now.

I DO NOT WORK FOR O2

MI5 · ‎06-01-2017

Yeah, Tuesday at the earliest....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎07-01-2017

I spoke to customer services this morning and he said that there was an error on the online form which meant not enough security data had been requested so it had been declined.

He then guaranteed that I would get my old number by Monday 9th!

Let's see ...

MI5 · ‎07-01-2017

Hope I lose but I'll take a bet it will be Tuesday

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎07-01-2017

I won't be taking you up on that bet....

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎09-01-2017

Just spoke to them ... it's due to go through tomorrow (Tuesday). Or maybe that should be mañana.

Cleoriff · ‎09-01-2017

Yes it was said previously on the thread that it would be Tuesday at the earliest @Anonymous

Veritas Numquam Perit

MI5 · ‎09-01-2017

What do I win ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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