P&G Topping Up with Credit Cards on Website

[pdfbt40]

Everytime I've tried to top up using either of my Credit Cards they are declined. Both have years of validity and work fine in shops.
I have to resort to using my Debit Card.
Is this normal inconvenience?

Martin

[Cleoriff]

You have to register the cards before you top up. Maybe the website just isn't recognising the credit cards?  Your only way to find out what's happening and why there is a problem, is by giving CS a call on 4445 @pdfbt40  This could purely be an issue with 'computer saying no'

[Anonymous]

Try a top up voucher from a local shop or o2 store

[jonsie]

I always topped up via my banking app, absolutely no fuss and no need to worry about cards or the unreliable website or fickle O2 systems. 

[Cleoriff]

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@jonsie wrote:

I always topped up via my banking app, absolutely no fuss and no need to worry about cards or the unreliable website or fickle O2 systems. 

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Of course that's an option.... but remember the phones I have topped up via the auto top up line (4444) weren't mine. They belonged to family members who found it much easier to give me the money and let me top up using my 3 cards. (the bank of mum and dad)

[pgn]

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@Anonymous wrote:

Try a top up voucher from a local shop or o2 store

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Or via a cash-point or auto-teller, although I have never tried that method, @Anonymous

[jonsie]

You can top up any phone through the app and I'm fairly sure most banks now have a mobile top up feature. 

[pgn]

@Cleoriff I know as my mother-in-law and my wife had phones topped up using the same card, Card #1. Along came Daughter#1, her new PAYG number could not be added to this card, so hers went on Card #2.  Next family member to get a PAYG phone also went on Card #2. Then another family member got a phone, and neither card was usable, despite MIL's phone not having been topped-up on Card #1 in several years

A call to CS for PAYG revealed my MIL's number still registered to Card #1, this was removed and voilá, I could top up Family Member #3's new PAYG phone from Card 1.

It's a weird, wonderful, electronically-connected world we all live in, isn't it?

[Cleoriff]

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@pgn wrote:

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@Anonymous wrote:

Try a top up voucher from a local shop or o2 store

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Or via a cash-point or auto-teller, although I have never tried that method, @Anonymous

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All ways of topping up given in my first post....

[pdfbt40]

Thank you for all the suggestions, but i'm only really interested in my specific questions, not alternative top up methods or work arounds. For personal reasons I only want/need to top up at home without registering cards, hence using website ONLY.
The question of quantity of SIMs and Credit Cards is similarly irrelevent as I've said - 2 SIMs, 2 CCs ALWAYS declined from first attempted website topup.

If its true, can someone confirm credit cards have to be registered to use them on the website, although there are no messages to that effect on either of the entry screens.

[MI5]

Yes, usually they have to be registered.