P&G Topping Up with Credit Cards on Website

[pdfbt40]

Everytime I've tried to top up using either of my Credit Cards they are declined. Both have years of validity and work fine in shops.
I have to resort to using my Debit Card.
Is this normal inconvenience?

Martin

[pgn]

@Cleoriff I sit corrected, milady

I've never had to register a credit card, in fact I had to use a different credit card to top-up one of the family PAYG phones last month when I was in Spain (as the card I usually use was sitting in a drawer at home) - and the topup went straight through from https://www.o2.co.uk/webtopup/  without issues. It was the first time I had used that card to top up *any* O2 PAYG phone.

Of course, as it's weekend, O2's systems, or the credit card company's systems for the cards that @pdfbt40 holds might be misbehaving.  I've seen a web transaction fail on a card I have, for an on-line heating oil purchase, fail repeatedly because the Credit Card comapny had the incorrect date of birth on file for me, and the Verified by Visa, or its Mastercard equivalent, was asking me for my DoB to authorise the transaction.

Credit cards and Web verification systems, there to protect us, can be a pain.  O2's limits for how often or how much a card is used for topping-up online via the O2 website can also be a bit of a pain.

[Cleoriff]

If you used a card last month to top up without registering @pgn then maybe the system has changed.

I have no idea about that as I have always had to register the cards I have used for the 4444 top up service. However, as we keep reiterating,  none of our personal experiences is helping the op as they have some sort of issue with their credit cards 'every time they try to top up'... which only CS can sort out for them.  

[pgn]

You're right, @Cleoriff. The original poster does need to call Customer Services to find out what is amiss...

[Anonymous]

I have exactly the same problem. I can top up by bank card but not credit card. This has been the case for a years now. I think it’s just a fault with the O2 Site - maybe o2 don’t like paying the credit card fee?