Overdue bill

[ChrisShar]

Hi my bill is over due to my debit card being compromised and I had to cancel my card. There are no funds in it due to it all going missing, and I can't pay my bill and I cannot get in contact with anyone to talk about it. I have called 3 different numbers which have not helped. I need to talk to someone ASAP.

Regards.

[Bambino · Accepted solution]

@ChrisShar 

You need to speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am

Or O2 via social media:

Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG

[ChrisShar]

I have tried that number already. the only options I have to select from are if my phone is lost or stolen and go to 2 website. not one option to talk to some one to discuss my issue. I am getting calls from o2 and they are only automated calls to pay my bill so they are not helpful either. Social media are just pointing me to the number I have already tried same as yourself

[MI5]

@ChrisShar 

You need to call at 8.00am as soon as they open and before anyone else does so as to mis the call queues.