Pizza express voucher

[Olivia1662]

I won the blue Monday pizza express voucher and went to my local pizza express Friday night and the worker who served me said that the code was invalid as it was not a qr it just showed my unique claim reference. It was really disappointing as we then had to pay the entirety of the bill instead of £20 discounted. Has anyone else had this issue? Really upset!

[Cleoriff]

@Olivia1662 

You can contact O2 Guide: How to find help & contact O2 

However just to add, it's taking 48 hrs for the code to come through.

I'll tag our manager @Dave-O2 as you say you won it on Monday and tried to use it on Friday (which is longer than 48hrs)

[Dave-O2]

Thanks for the tag @Cleoriff 

@Olivia1662 Can you please drop me a PM with some more details including the code you have and which location you visited.

[Sophiareh97]

1. I also had an issue when visiting my local pizza express who said they have put the vouchers in hold and refused to accept them. Can someone please check this for me? The address is 6 The, Teesside Retail Park, Middlesbrough Rd, Thornaby, Stockton-on-Tees TS17 7BG

[Cleoriff]

@Dave-O2 

Are you able to help @Sophiareh97?

This seems very weird from Pizza Express?!

[Dave-O2]

Thanks @Cleoriff 

@Sophiareh97 I've responded to your PM, if you're able to respond with the details requested, i can get this sent to the relevant area.

[Sauropod8]

I also won a voucher today but am scared to book a table to use it! Is there a step missing where we convert our claim code to a pizza express gift card?

The pizza express gift card balance checker requires a pin. Or has anyone successfully used the o2 unique prize code against their bill?

[Cleoriff]

@Sauropod8 

You have to wait 48 hrs for the claim process to be completed. If you are still missiing the code, come back here and our manager @Dave-O2 will look into it for you.

[Dave-O2]

Thanks @Cleoriff 

Regarding using the code @Sauropod8, see below ⬇️

• When paying the bill, present your eGift voucher code to a PizzaExpress team member.

[Cleoriff]

Thanks @Dave-O2 x