on 26-04-2012 15:23
I returned from a short trip to America yesterday morning, and this afternoon have received a text from o2 to say that I have now spent over £41.01 on top of my usual bill on data roaming.
However the first text I received in America said that o2 would text me when I had spent £20, then let me know when I had reached £40 and not charge me anything over £40. I did not receive any text when I spent over £20...and would not have used data roaming if I knew I had gone over £20. And now I am being charged an extra £41.01 after being told I would not be charged anything over £40.
Is there anything I can do about this? I feel that there must be a mistake as I opened around 3 small email max when I was charged for 5mb data! And when opening emails at other points in the trip they have had nowhere near the same data usage.
on 26-04-2012 15:55
Call customer service and tell them you didn't receive the text, they may or may not be sympathetic but you won't know until you ask.