Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 237985 Views
  • 2 replies
  • 2 kudos

Resolved! Early cancellation fee removal: 14 day “Change your Mind”

 Hi, I recently took out a contract for 12 months. I am within my 14 day cooling off period, and I’ve already given my PAC code to my new provider as I cannot do a contract. I rung today to confirm, and the final bill includes my early termination fe...

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lejwals by Level 1: Joiner
  • 792 Views
  • 3 replies
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Resolved! Travel inclusive zone

Am I able to call the UK from a country within the travel inclusive zone for free?

JDMT by Level 1: Joiner
  • 509 Views
  • 3 replies
  • 0 kudos

Resolved! 10gb for £5/m Student Discount not working

On the Unidays website, I have tried activating the 10gb for £5/m offer, but this brings up an error page on O2's website saying that there is a problem with their system. The offer says that it expires on 5/7/23 so I assume that the offer should be ...

Thomas51 by Level 1: Joiner
  • 687 Views
  • 3 replies
  • 0 kudos

eSIM issue

HelloI'm hoping somebody can help me with a problem as I have contacted 02 on a number of occasions. While it is fair to say they have done their best to assist, I keep ending up back at Square 1. Briefly, I have a UK mobile, which I use in France wh...

Andy-264 by Level 1: Joiner
  • 576 Views
  • 1 replies
  • 0 kudos

Resolved! Purchasing an iphone

I would like to upgrade my I-phone but keep my data package. Is this possible? Is it possible to purchase an i-phone outright and it this cheaper than paying it offer monthly.

amk762 by Level 1: Joiner
  • 424 Views
  • 1 replies
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Resolved! Airtime charge

I have just signed a new contract - SIM only - at £14.00 per month yet you have sent me an SMS advising that £17.01 will be taken from my bank by DD. Why the difference please?

cavalier1 by Level 1: Joiner
  • 643 Views
  • 1 replies
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Resolved! How can I speak to a human about my abroad charges?

I went on holiday to Turkey and didn't expect to be paying anything for data as it was advertised on the o2 website that customers get free data in Europe. When I arrived in Turkey I didn't get told I would be charged, I only received a text saying m...

Rlangley by Level 1: Joiner
  • 829 Views
  • 3 replies
  • 0 kudos