Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Change tariff date

Hi I have been trying to change my tariff date to the first of every month due to me getting paid then I have phoned the number provided and can’t get through to anybody to help me 0800 902 0217 and now my contract has been put on hold until it is pa...

Bensealey by Level 1: Joiner
  • 3 replies
  • 0 kudos

Can't view data usage

Hi. I can't view my leftover data usage on my app. It isn't where it usually is (next to text and call usage) can anyone help please?Thanks!

Jade95 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Bonding Fee

i had to pay a bonding fee which was supposed to be returned to me in 3months, it has been 3months now im just wondering why i have not got my money

Caolan by Level 1: Joiner
  • 2 replies
  • 0 kudos

Unlimited calls urgent

Need unlimited texts and unlimited calls. I've a Bill this moth as I've been using my phone more. I'm very upset and need help with this asap

Billy11 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! keeping the same tariff

i had a txt to say my tarriff had expired asking what i would like to do, however there is no way of contacting o2 to do this , what can i do

jamesgale by Level 1: Joiner
  • 1 replies
  • 0 kudos

5g Network Not Working 5g apparently is now in Bournemouth, I live in Bournemouth, I have 02 5g sim in my iphone 12 pro, it is still showing 4g, why is it not on 5g yet? how do I t...

sibisogno by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Tarrif question

Hi all,I received a text yesterday saying my tarrif was coming to an end. I tried to contact customer Services but could not get through and kept getting cut off.My question is, if I do nothing will the tarrif stay the same?thanks,Gerald

warmbell by Level 2: Apprentice
  • 3 replies
  • 0 kudos

Resolved! mobile unobtainable

I have no signal in my house, so cannot make or receive calls, except calls over wifi. Now friends are reporting my phone is ringing unobtainable (continuous tone). I have tested from my landline several times, I get the same. I have switched off com...

JackieO by Level 1: Joiner
  • 1 replies
  • 0 kudos

Sim activation

I recently upgraded to the Samsung z fold. I received a new sim with but when I activated it I still couldn’t send or recieve messages/texts. O2 then sent out a new sim which was activated and I still can’t send it recieve texts/calls. Why would this...

Nha82 by Level 1: Joiner
  • 8 replies
  • 0 kudos

Resolved! Upgrade.. that never was?

Hi, just wondered if I could have any help or advise concerning a potential upgrade I feel I was inline for. I had a SMS message from o2 just before Christmas Day just gone to say, if I upgraded to the pro max 12, o2 would pay my remaining contract o...