Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 18784 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 190269 Views
  • 2 replies
  • 2 kudos

SMS sent from BT landline not received unless on 3G...

Hi, I have a Samsung S20 Ultra. It receives SMS messages just fine from everwhere EXCEPT my BT landline. I've found by some testing that the BT landline SMS only comes through if I switch off WiFi and drop down to a 3G connection. I suspect some issu...

dougwzz98 by Level 2: Apprentice
  • 574 Views
  • 3 replies
  • 0 kudos

Resolved! Blue Light Card

My son has a blue light card... am I able to add that to my account for the discount as his phone is under my account?

Rbarkley82 by Level 4: Observant
  • 791 Views
  • 1 replies
  • 0 kudos

Unprovisioned SIM following number port

I am really struggling to get a reasonable response to this via the team on the phone. I ported 2 numbers from EE to o2 at the same time. One port (my wife’s) went ahead without issues. Mine seems to be stuck in limbo. My o2 SIM had worked for 4 days...

MrMot by Level 1: Joiner
  • 1491 Views
  • 14 replies
  • 0 kudos

Resolved! Waiting for old number to swop to O2

I have not received any messages to say the switch will happen. I have thr PAC code when I took the contract out, but I have no idea when to expect this to happen. Tried to do an online chat with O2 since Friday and that keep getting aessahe thay the...

Lisa19801 by Level 1: Joiner
  • 219 Views
  • 1 replies
  • 0 kudos

Claiming gift

I upgraded my phone on 11th March and had to wait 4 weeks for it. At the time of ordering my upgrade an option for a free extra was some Samsung Galaxy Buds Pro. I have logged onto My 02 and it doesn't seem to be an option anymore? Considering I had ...

Lisabrown by Level 1: Joiner
  • 601 Views
  • 2 replies
  • 0 kudos