Amount of my latest bill

[Bing]

Mobile No. [Removed]- I have just checked my monthly bill as I was billed an amount that was vastly in excess of what I usually pay.  It shows that £40.13 for messages.  I have never had to pay anything like this before and did not use my phone any differently to what I usually do. Only texts and whatsaps to friends and family as usual.  Can you please confirm what these charges were for?

[jonsie · Accepted solution]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

[madasaf1sh]

@Bing 

You can find all the information on what the charges relate to in myo2 either via the app or https://mymobile.o2.co.uk 

If you cant find the information, then you will need to contact customer Services on 202 from your o2 phone or 0344 809 0202 from any other phone

Post Flagged 

[Bambino]

@Bing See if any of the links below are of any help to you:

Have you fallen for or been conned into a premium ... - O2 Community

How to avoid accidental MMS sending (o2.co.uk)

A Guide to Deal with Spam/Scam Calls and Text - O2 Community