Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Using my O2 phone in USA

I'm off to the US for three weeks later this year. Am I right in thinking that if I want to check maps, texts, etc on my phone that it will cost me £4.99 each day? That's almost £105 for the trip. Am I reading the O2 Travel blurb correctly?

Resolved! previous bills

after numerous attempts to have my November bill emailed to me by O2, how do i view this bill online.I provided 2 email addresses and checked my spam. I really need to see this bill

Resolved! First bill before sim card received

Hi I am just moving to O2 on a pay monthly sim only deal. I have already been billed for 1 month even though I have not received the sim card. The bill shows the whole monthly charge is actually for 1 day - 2nd May and as mentioned I don't even have ...

Resolved! Help! Roaming in Mexico: Confusion & lack of support

I renewed my contract on 2nd April. I'd been considering switching to another provider, until O2 price matched and threw in free data/calls for my upcoming holiday to Mexico, under their Inclusive Zone 27 countries thing. The very friendly chap on th...

Resolved! 02 Travel Inclusion

Hi I’m on a monthly tariff of 50GB data and unlimited text and calls. I’ve read that I should be eligible for 02 travel inclusive but currently only have 02 travel with payment £6 outside of Europe. is this the case?

Resolved! Hello,

Does anyone know if o2 can do better deals over the phone for the iPhone 13 pro max? And a better deal for all coverage insurance? As fone is abit cheaper and better deal but as I'm already with o2 I want to try stay with them if they can give me a b...

Resolved! Block my sin

Can anyone help me block my sim for lost phone

Resolved! Combine bill

I would like a combined. Not separately airtime and device. Who can help

Resolved! Mobile billing issues

Recently joined 02 was told there's no cap only spent 10 to be told I've reached my limit now others and an 02 agent told me monthly limit is 30 but I've only spent 10 anyone else had this issue

Resolved! Number

Move my old number to 02

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