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Extra missing

Anne156
Level 1: Joiner
  • 1 Posts
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‎20-08-2023 18:56

‎20-08-2023 18:56

Extra options after upgrading are not available

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jonsie
Level 94: Supreme
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‎20-08-2023 19:03

‎20-08-2023 19:03

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
Level 94: Supreme
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‎20-08-2023 19:31

‎20-08-2023 19:31

@Anne156 

If you chose your extra during the upgrade process you will be emailed a link to redeem it.

Also see guide here Guide: Adding and removing O2 Extras  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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