This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Extra missing

Anne156
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎20-08-2023 18:56

on ‎20-08-2023 18:56

Extra options after upgrading are not available

Message 1 of 3
295 Views
0 Kudos
2 REPLIES 2

jonsie
Level 94: Supreme
  • 93262 Posts
  • 610 Topics
  • 6985 Solutions
Registered:

on ‎20-08-2023 19:03

on ‎20-08-2023 19:03

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 2 of 3
292 Views
0 Kudos

MI5
Level 94: Supreme
  • 146779 Posts
  • 636 Topics
  • 28246 Solutions
Registered:

on ‎20-08-2023 19:31

on ‎20-08-2023 19:31

@Anne156 

If you chose your extra during the upgrade process you will be emailed a link to redeem it.

Also see guide here Guide: Adding and removing O2 Extras  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 3
288 Views
0 Kudos
Top Kudoed Authors
View All
Top