Fraudulent Google Play Charges to Bill (Correlation ID)

[benw1986]

Hi,

I unfortunately lost my iPhone 13 Pro on Saturday night. Although I remotely blocked and erased the data when I realised my phone was missing on Sunday morning, it completely slipped my mind to block the SIM until yesterday evening. I have since discovered £159.12 of Google Play charges have been applied to my account. O2 have said there is nothing that can be done and I will have to request a refund from Google. When accessing the Google page to request this, they are asking for a Correlation ID for each transaction which I don't have. It seems my SIM was removed from my iPhone then used with someone else's Google Play account. I read on a forum that Boku are used as the merchant for Google Play, but when logging in to their system, the transactions are not there. Can anyone help?!

[madasaf1sh · Accepted solution]

@benw1986 

The only people that can provide the correlation ID Are Google themselves, and will only appear against the Google Play account used to make the purchases. 

I would contact Google Again, and see if they can do anything, I would also log with Action Fraud... https://www.actionfraud.police.uk 

[MI5]

@benw1986 

For the future and to prevent this, set a sim pin too.

Guide: How to set up a SIM pin on O2 

[CS-WM]

This has happened to me, was it rectified?