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Hi @Amy9
You need to check your MyO2 http://www.o2.co.uk/myo2 for a breakdown of charges or call customer services for help as we can't see your account on here
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Also check for any discounts showing as a bolt on
https://community.o2.co.uk/t5/How-to-Guides/Where-is-my-discount-or-Extra-Data/ba-p/1075493
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@Amy9 Have you been sending any photos by text or large group messages? If so, take a look here: https://community.o2.co.uk/t5/How-to-Guides/Accidental-MMS-Sending-and-How-to-Avoid-it/ba-p/1014132
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Hi @Amy9, have you been able to find out more about your bill following the advice by the other members above?
Let us know how you get on with this, and welcome to the forum 
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