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Overcharge

Iveta
Level 1: Joiner
  • 2 Posts
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Registered:

I received bill on 22.08.
And there's overcharged £24.19 for number [Removed] which I cancelled two days after I took the sim . However nobody cancelled on 25.07 I don't know the reason.

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MI5
Level 94: Supreme
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Registered:
Call customer services to ensure the sim was cancelled.
Sounds like it hasn't been yet so you will continue to be billed monthly until it is.
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Anonymous
Not applicable

Hi @Iveta you will have been charged for any usage of the phone before you cancelled the sim. Take a look at this guide to cancellation 

 

https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

Message 2 of 5
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Iveta
  • 2 Posts
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Registered:

i did not use the sim card

Message 3 of 5
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MI5
Level 94: Supreme
  • 143435 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
Call customer services to ensure the sim was cancelled.
Sounds like it hasn't been yet so you will continue to be billed monthly until it is.
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 5
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EmilieT
Former Staff
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Registered:

Hi @Iveta, and welcome to the forum slight_smile How are you getting on with this? Any progress since you last posted?

 

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