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Overcharge

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Iveta
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on ‎23-08-2018 14:46 - last edited on ‎23-08-2018 15:10 by

on ‎23-08-2018 14:46 - last edited on ‎23-08-2018 15:10 by

I received bill on 22.08.
And there's overcharged £24.19 for number [Removed] which I cancelled two days after I took the sim . However nobody cancelled on 25.07 I don't know the reason.

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MI5
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on ‎24-08-2018 12:24

on ‎24-08-2018 12:24

Call customer services to ensure the sim was cancelled.
Sounds like it hasn't been yet so you will continue to be billed monthly until it is.
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Anonymous
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on ‎23-08-2018 15:40

on ‎23-08-2018 15:40

Hi @Iveta you will have been charged for any usage of the phone before you cancelled the sim. Take a look at this guide to cancellation 

 

https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

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Iveta
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on ‎24-08-2018 12:20

on ‎24-08-2018 12:20

i did not use the sim card

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MI5
Level 94: Supreme
In response to Iveta
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on ‎24-08-2018 12:24

on ‎24-08-2018 12:24

Call customer services to ensure the sim was cancelled.
Sounds like it hasn't been yet so you will continue to be billed monthly until it is.
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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EmilieT
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on ‎28-08-2018 09:09

on ‎28-08-2018 09:09

Hi @Iveta, and welcome to the forum slight_smile How are you getting on with this? Any progress since you last posted?

 

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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