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Level 1: Joiner
Posts: 2
Registered: ‎23-08-2018
Accepted Solution

Overcharge

[ Edited ]

I received bill on 22.08.
And there's overcharged £24.19 for number [Removed] which I cancelled two days after I took the sim . However nobody cancelled on 25.07 I don't know the reason.

Anonymous
Posts: 0

Re: Overcharge

Hi @Iveta you will have been charged for any usage of the phone before you cancelled the sim. Take a look at this guide to cancellation 

 

https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

Level 1: Joiner
Posts: 2
Registered: ‎23-08-2018

Re: Overcharge

i did not use the sim card

Posts: 116,673
Topics: 574
Solutions: 16,178
Registered: ‎04-04-2012

Re: Overcharge

Call customer services to ensure the sim was cancelled.
Sounds like it hasn't been yet so you will continue to be billed monthly until it is.
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: Overcharge

Hi @Iveta, and welcome to the forum slight smile How are you getting on with this? Any progress since you last posted?

 

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