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on 03-02-2022 18:55
O2 has taken the wrong amount out of my bank this month for my airtime , it should be £21.80 and you have taken £34.65 .Please could someone get back to me ?
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03-02-2022 18:59 - edited 03-02-2022 19:03
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03-02-2022 18:59 - edited 03-02-2022 19:03
This looks like something you’ll be able to check in the My O2 app.
We have a guide to help with that if you’re unsure how to use it Guide: How-to guide for My O2
If the charges are correct, you need to contact payment management.
Details here Guide: Coronavirus Community Help and Support
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- 152675 Posts
- 651 Topics
- 29138 Solutions
03-02-2022 18:59 - edited 03-02-2022 19:03
- Mark as New
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03-02-2022 18:59 - edited 03-02-2022 19:03
This looks like something you’ll be able to check in the My O2 app.
We have a guide to help with that if you’re unsure how to use it Guide: How-to guide for My O2
If the charges are correct, you need to contact payment management.
Details here Guide: Coronavirus Community Help and Support
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

