Over charged bill

[Anonymous]

My bill comes out tomorrow I paid last months early which was £98.12 as I had made calls to costing numbers but this month my bill is exactly the same but I haven't spent that much and I went into o2 and he can see that I haven't spent that much

[Cleoriff]

Hi @Anonymous

Have you checked your bill in My O2? http://www.o2.co.uk/myo2

If the figures are wrong then you need to contact customer services tomorrow between 8-8.30am

http://www.o2.co.uk/contactus

Sadly we have no access to your account so only CS can sort this for you....

[jonsie]

There will be a full breakdown of your bill in My O2. Download a copy to your PC and have a close look at the charges for calls and media messages.

If there is something that you don't understand or agree with, call 202 to either clarify or dispute. To be fair O2 don't normally make billing errors.

[MI5]

It will still be showing last months bill until next months is generated.
You paid it early but the system only updates at the preset dates relevant to your account.

[Cleoriff]

Let us know if it's sorted and showing a different amount today @Anonymous

[MI5]

If today is bill generation day it will update if not it won't update until it is.

[Cleoriff]

I'm aware of that. Just wasn't sure because of the time posted whether it would be out today or tomorrow.

[MI5]

Exactly.

[Marjo]

Hey @Anonymous How are you getting on? Did you manage to sort out your bill?