on 02-01-2021 12:57
on 02-01-2021 13:03
The holiday period has probably delayed it. Give O2 a call...
Numbers here Guide: Coronavirus Community Help and Support
Advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
Did you report your stolen phone? Guide: Lost or Stolen O2 Device? - How to Report it