Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Level 1: Joiner
Posts: 1
Registered: ‎28-08-2018
Accepted Solution

Order not received

Hello i maked an order for note9 i payed 575 deposit 19 upfront and 6.99 special delivery next day morning. Order was maked 4 days ago and still not received nothing. And cant see or track it. Dont was dispatched....
Posts: 115,761
Topics: 571
Solutions: 15,895
Registered: ‎04-04-2012

Re: Order not received

You will need to contact customer services to get an update @Order
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 99,137
Topics: 765
Registered: ‎14-01-2013

Re: Order not received

[ Edited ]

@OrderIt may well be that the phone is out of stock and only CS can tell you this

However, it was the bank holiday weekend and I doubt there would have been any phones dispatched over this period of time.

You will certainly be eligible for a return of your next day delivery cost.

*The Game Is On*

Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: Order not received

Hi @Order, and welcome to the forum Wave Please let us know how you're getting on with your order and how you like your new phone once received!

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register? Smiley Happy