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Level 1: Joiner
Posts: 1
Registered: ‎28-08-2018
Accepted Solution

'Ghost' voicemail

Having just replaced my defunct iPhone 7 with a Samsung S9, on set up my voicemail is displaying one 'new'/unread message left in January (!) but on calling Voicemail there are no messages there to delete, new or otherwise.  Any suggestions as to how I can get rid of this annoying icon and it's reminders that there's an unread message please, folks?

Posts: 115,848
Topics: 571
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Registered: ‎04-04-2012

Re: 'Ghost' voicemail

Hi @CarnivalGirl 

Call your mobile from another phone and leave yourself a voicemail.

Listen and delete the voicemail you have just left yourself on your mobile and that should delete the old one that's got stuck too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 99,280
Topics: 765
Registered: ‎14-01-2013

Re: 'Ghost' voicemail

Hi @CarnivalGirl

Call yourself from another phone or get a friend to do it and leave yourself a new voicemail. You will then be able to Press 3 and delete all. https://community.o2.co.uk/t5/How-to-Guides/All-you-need-to-know-about-O2-Voicemail-901/ba-p/547712

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Anonymous
Posts: 0

Re: 'Ghost' voicemail

@CarnivalGirl

 

Who ya gonna call? Smiley Happy

 

Just to want to echo the sage advice already left on this thread.

 

 

Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: 'Ghost' voicemail

Welcome to the forum, @CarnivalGirl!

 

Did you try the suggestion above? Are you still having issues with this "ghost" voicemail?

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