Online chat

[Phil4]

Are the chat helpline agents only open Monday to friday

[Cleoriff Level 94: Supreme · Accepted solution]

@Phil4 

Live chat is open from 8-8, although staff are very limited

More info here https://www.o2.co.uk/help 

They can usually be found in the shop area and may pop up if you browse the shop.

You may have better luck contacting O2 and speaking to someone.

All numbers are in this guide Guide: Coronavirus Community Help and Support 

[Stuart75]

Hi, I want to switch from pay monthly to pay a you go. Do I keep my number and Sim?

[Stuart75]

Is there a minimum monthly payment for pay as you go, if I'm not using it? I work abroad a lot, so some months don't use the sim

[O2Sophie]

You will need to give 202 a call to tel them that you want to cancel your contract and go onto o2 P&G. They could send you out a P&G sim by post - or, you could go into an o2 shop and buy a sim there and ask them to set up the transfer from Pay Monthly to P&G - much quicker.

[O2Sophie]

Hi, Stuart75,
Here's a link with all the info you need.
https://www.o2.co.uk/help/pay-as-you-go/big-bundles

[MI5 Level 94: Supreme]

@Stuart75 

There's no need to top up every month but you do need to use your phone at least once every 6 months.