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Level 1: Joiner
Posts: 1
Registered: ‎02-07-2020
Accepted Solution

Online chat

Are the chat helpline agents only open Monday to friday
Posts: 95,561
Topics: 755
Registered: ‎14-01-2013

Re: Online chat

@Phil4 

Live chat is open from 8-8, although staff are very limited

More info here https://www.o2.co.uk/help 

They can usually be found in the shop area and may pop up if you browse the shop.

You may have better luck contacting O2 and speaking to someone.

All numbers are in this guide Guide: Coronavirus Community Help and Support 

*The Game Is On*

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Level 1: Joiner
Posts: 2
Registered: ‎01-08-2020

Re: Online chat

Hi, I want to switch from pay monthly to pay a you go. Do I keep my number and Sim?
Level 1: Joiner
Posts: 2
Registered: ‎01-08-2020

Re: Online chat

Is there a minimum monthly payment for pay as you go, if I'm not using it? I work abroad a lot, so some months don't use the sim
O2 Support
Posts: 232
Registered: ‎23-05-2015

Re: Online chat

You will need to give 202 a call to tel them that you want to cancel your contract and go onto o2 P&G. They could send you out a P&G sim by post - or, you could go into an o2 shop and buy a sim there and ask them to set up the transfer from Pay Monthly to P&G - much quicker. Smiley Happy
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O2 Support
Posts: 232
Registered: ‎23-05-2015

Re: Online chat

Hi, Stuart75,
Here's a link with all the info you need. Smiley Happy
https://www.o2.co.uk/help/pay-as-you-go/big-bundles
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Posts: 112,163
Topics: 565
Solutions: 14,942
Registered: ‎04-04-2012

Re: Online chat

@Stuart75 

There's no need to top up every month but you do need to use your phone at least once every 6 months. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)