cancel
Showing results for 
Search instead for 
Did you mean: 

4G and WiFi calling

Rawdinae
Level 1: Joiner
  • 3 Posts
  • 3 Topics
  • 0 Solutions
Registered:

Hi trying to setup 4G and WiFi calling on Xperia 1 don't have options - does that mean I need to call customer services?
Message 1 of 3
399 Views
1 ACCEPTED SOLUTION

Accepted Solutions

jonsie
Level 94: Supreme
  • 92905 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

Customer service need to enable it on your account @Rawdinae 

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

View solution in original post

Message 2 of 3
395 Views
2 REPLIES 2

jonsie
Level 94: Supreme
  • 92905 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

Customer service need to enable it on your account @Rawdinae 

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

Message 2 of 3
396 Views

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@Rawdinae 

O2 need to enable it on your account and you then need to turn it on under device settings in your MyO2. 
Your MyO2 also needs to show your correct phone in use. 
Contact numbers here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 3
394 Views