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4G and WiFi calling

Rawdinae
Level 1: Joiner
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Hi trying to setup 4G and WiFi calling on Xperia 1 don't have options - does that mean I need to call customer services?
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jonsie
Level 94: Supreme
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Customer service need to enable it on your account @Rawdinae 

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

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jonsie
Level 94: Supreme
  • 87011 Posts
  • 594 Topics
  • 5129 Solutions
Registered:

Customer service need to enable it on your account @Rawdinae 

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

2020-Awards-jonsie5695219-2




O2 Social Media

SM IconsTwitter

Instagram

Facebook




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MI5
Level 94: Supreme
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@Rawdinae 

O2 need to enable it on your account and you then need to turn it on under device settings in your MyO2. 
Your MyO2 also needs to show your correct phone in use. 
Contact numbers here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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