4G and WiFi calling

[Rawdinae]

Hi trying to setup 4G and WiFi calling on Xperia 1 don't have options - does that mean I need to call customer services?

[jonsie · Accepted solution]

Customer service need to enable it on your account @Rawdinae 

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

[MI5]

@Rawdinae 

O2 need to enable it on your account and you then need to turn it on under device settings in your MyO2. 
Your MyO2 also needs to show your correct phone in use. 
Contact numbers here Guide: Coronavirus Community Help and Support