Old sim stopped working, can't activate new sim

[tomfilby330]

Got a new pixel today, can't activate the new sim as the old one has stopped working so I cannot receive codes by text or make calls. The virtual assistant is useless and there isn't an available human to talk to. Is there another way to fix this or am I stuck with a useless device until I get a response? 

[Enlli · Accepted solution]

As customers the best advice is to try contacting them via Social Media at the moment

Message O2 on 

Facebook (https://o2uk.co/O2CFB)  

Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) ,

 they should be able to help you.