Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! New phone still not arrived

Upgraded my phone on the 18th of December and made sure i picked a phone that was instock only for an hour later to be told its out of stock now and still on the 23rd I've had no update or information about when my phone will arrive I'm not happy as ...

Delivery not arrived

I upgraded my phone which was supposed to be delivered on 23rd December but I have still not received it however my bills and account have all been changed over already. When I look on my orders on o2 it says the order is completed, tried to contact ...

Resolved! can you cancel contract online

hi all i went for a 3month contract which i bought on the 23rd of october, it was just to tie me over why i waited for a new phone from work, they are going to give that to me in january. anyway to cancel online , i just have one payment on the devic...

O2 Bills not available

HiI been trying to download my o2 bills but it keep saying "This information is not available at the moment. Please try again later. ". I had the same issue last month but seems it has come back again in Dec. I would call O2 but I can't find a custom...

Account payments

Is anyone experiencing their bills have not been paid from DD?

Fraud Help!

On **Personal info**, someone fraudulently ordered a phone from my account. I was on my phone at the time and contacted o2 as soon as I received the email of confirmation. However; the phone was still sent out, and they also took out a tariff on the ...

Resolved! Issues with sim swap

Lost my new sim in the Alcatel hotspot device I do have a new sim in the post for the Alcatel device for when I get a new one but iv decided to just get BT in the flat instead iv swapped my sims and my current sim isn’t working due to this I’m needin...

Resolved! Regarding O2 bill

Hey. I have received a mail from o2shop@o2.com saying that there is nothing to pay for this month when I have cancelled my contract plan. But two days later, I have received an email from mycare@o2mail.co.uk saying that I have a due amount that needs...

Bad service

Terrible service. Got a new pay monthly phone that doesn't work proply. And when i ask in o2 shop to sort it out i get told to do it my self online. Also get told they cant swap my old o2 phone number to my new phone because old one is payg and new o...

Can't call to any EU numbers

Last few days can't call to any international numbers,not conecting.its includet in my price plan. It works with no problem last few yesrs,now stop working

O2

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