O2 won't unlock my old contract phone

[Anonymous]

Topic.

Been on with O2 on 202 and the live chat since the 19th of May about unlocking my old Samsung Galaxy S2 which is just out of contract with O2.

I rang 202 on Tuesday, as they said last week that it would be unlocked within 7 days of last Tuesday, no unlock, they sad it would be done by close of play the next day, so I rang up again on Wednesday, no joy and was told to contact Samsung, which I did, they told me they do not give out unlock codes and told me to ring O2 back! I did, and O2 told me that because the phone was not bought direct from O2, they couldn't unlock it! So yesterday I went to Phones 4 U in the Meadowhall Centre to enquire if they could unlock it, the do not unlock phones and told me to go to O2, which I did, went in the shop, they told me to contact customer services on 202, I explained that I already have and they won't play ball!

All I want to do is unlock a flippin' phone that is out of contract so I can either sell it on eBay or keep it as a spare! Why is that so flippin' hard?!

I'm sorry but I have just about had it with O2 customer services, the live chat "Gurus" are about as much use as a chocolate teapot, and the 202 service is also useless IMO.

* Edited for spelling,grammar and spacing typos*

[Anonymous]

But O2 won't unlock it

[Bambino]

Do you have an O2 sim in the phone? If you don't, then you are correct. O2 won't unlock it.

[Anonymous]

Yep, got an O2 sim in it (it won't let me use a different one as it isn't unlocked).

I'm pretty sure I'm doing everything by the book and following any instructions I'm given. I think the most frustrating thing here is being told 'yes it'll unlock' and then you just get told 'no it didn't', without any hints at what steps to take next or how it can be unlcoked.

[Bambino]

Is it a Pay and Go sim? I believe it has to have at least £15 of credit on it if it is.

[Anonymous]

It's Pay Monthly. It looks like there is no reason for it to go wrong whatsoever, but something is, and I'm assuming because it is all automated. And then no one in customer services can do anything about it but resend the request and then it gets cancelled again, and none of them will look into it further.

[Anonymous]

All the advice you have been given on both your threads has been exhausted in what we know how to resolve this.

It's in the hands of You > 02 > Apple now.

You can fill out the online complaint form.

[adamtemp64]

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@Anonymous wrote:

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@Anonymous wrote:

Was this ever resolved? I'm having the same problem with an iPhone 4. I want to keep using the phone and just put a sim from another company in it. I've filled in the form a few times, phoned, been on live chat.

They all tell me it will be unlocked, then I get an email or text saying it wasn't. Latest excuse is 'the phone wasn't activated by an O2 sim'. The phone I got from O2. With an O2 sim.

Is this a common practice? To trap people who are out of contract so they can't leave? Is that legal?

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.

02 contact Apple with the serial numbers and request the unlock which is then passed to you via a code, which you then enter while your iPhone is hooked up to iTunes with an alternative sim placed in it.

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Apple iphone gets no codes all done in itunes

Lets get the facts correct. and not confuse the situation.

[Anonymous]

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@adamtemp64 wrote:

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@Anonymous wrote:

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@Anonymous wrote:

Was this ever resolved? I'm having the same problem with an iPhone 4. I want to keep using the phone and just put a sim from another company in it. I've filled in the form a few times, phoned, been on live chat.

They all tell me it will be unlocked, then I get an email or text saying it wasn't. Latest excuse is 'the phone wasn't activated by an O2 sim'. The phone I got from O2. With an O2 sim.

Is this a common practice? To trap people who are out of contract so they can't leave? Is that legal?

---

.

02 contact Apple with the serial numbers and request the unlock which is then passed to you via a code, which you then enter while your iPhone is hooked up to iTunes with an alternative sim placed in it.

---

Apple iphone gets no codes all done in itunes

Lets get the facts correct. and not confuse the situation.

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I have edited my response Adam ref the incorrect information.

My apologies I was recently on another forum helping regarding unlocking and got stuck in one train of thought.

As the post was under 24 hours old i've edited it to show the correct info.

Perhaps next time you could PM me to highlight this.

[adamtemp64]

no was told to do it in public by admin

[Anonymous]

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@adamtemp64 wrote:

no was told to do it in public by admin

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Noted.