Topic.
Been on with O2 on 202 and the live chat since the 19th of May about unlocking my old Samsung Galaxy S2 which is just out of contract with O2.
I rang 202 on Tuesday, as they said last week that it would be unlocked within 7 days of last Tuesday, no unlock, they sad it would be done by close of play the next day, so I rang up again on Wednesday, no joy and was told to contact Samsung, which I did, they told me they do not give out unlock codes and told me to ring O2 back! I did, and O2 told me that because the phone was not bought direct from O2, they couldn't unlock it! So yesterday I went to Phones 4 U in the Meadowhall Centre to enquire if they could unlock it, the do not unlock phones and told me to go to O2, which I did, went in the shop, they told me to contact customer services on 202, I explained that I already have and they won't play ball!
All I want to do is unlock a flippin' phone that is out of contract so I can either sell it on eBay or keep it as a spare! Why is that so flippin' hard?!
I'm sorry but I have just about had it with O2 customer services, the live chat "Gurus" are about as much use as a chocolate teapot, and the 202 service is also useless IMO.
* Edited for spelling,grammar and spacing typos*
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