O2 refresh

Ben2012 · ‎09-02-2020

Hi so I joined sim only a couple of months ago and have been told i can upgrade on o2 refresh after 3 months but when i log into my o2 its saying 6 months anybody have any experience with upgrading with refresh after 3 months

jonsie · ‎09-02-2020

You can upgrade after 3 months as long as you have paid your bills in full and on time and you need to take out a Refresh contract.

https://www.o2.co.uk/termsandconditions/rewards/sim-only-upgrade-to-refresh-after-3-months-terms-and...

Guide: How does O2 Refresh work?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎09-02-2020

@Ben2012

You can upgrade after 3 months if you meet the criteria and checks but you need to call customer service so they can over ride the system Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎11-02-2020

Hey there @Ben2012 , just wanted to check if you had any additional questions or got all the information you were looking for related to O2 Refresh?

Ben2012 · ‎15-02-2020

No the two guys above answered everything brilliantly it's been 3 months on the 28th of this month so I will pop into my o2 store and ask for a refresh upgrade

MI5 · ‎15-02-2020

You're welcome @Ben2012 and hope all goes well for you.

You do need to call customer service before you go in store though, so they can authorise the upgrade on your account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Ben2012 · ‎15-02-2020

Ahh ok then I will call them first. Do I just ask them to authorise a o2 refresh upgrade sorry if that's a silly question haha

MI5 · ‎15-02-2020

@Ben2012

Just explain what you want to do and they will set your account status to ready to upgrade.

If not done, the store won't be able to process the upgrade.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎15-02-2020

Good luck and let us know how you get on @Ben2012

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Ben2012 · ‎18-02-2020

Hi guys just an update I phoned up yesterday and asked about upgrading to o2 refresh as it has been 3 months.. the customer service rep didnt seem to know what she was talking about and said I can upgrade after 6 months to o2 refresh. I said I had read the T and Cs and one of my good friends works in O2 and even said the same as you guys on here. So I might leave it a week and see if I get through to someone who has abit more knowledge on the phone

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