Solved: Proof of purchase

wah123 · ‎17-02-2020

Hello,

I bought a mobile phone contract a few months ago and it didn't come with any proof of purchase. I now require the proof of purchase and have contacted live chat about 3 times and contacted o2 customer service by telephone twice, and each time they've told me that the proof of purchase will be emailed to me within 48 hours.

This has been going on over the last 2 weeks, each time I've waited 48 hours and nothing has arrived in the email (I've checked the spam folder). I even gave them my other email address just in case there's an issue with the first one, but I've waited over 48 hours again and no email has arrived in the second email either.

I've tried logging in to my online O2 account to find the contract but it's not listed there.

Please can you help @Martin-O2 @Marjo

Martin-O2 · ‎18-02-2020

Hey @wah123 I've raised this issue with the team and will be in touch once I hear back.

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View solution in original post

MI5 · ‎17-02-2020

@wah123

Have you checked your previous orders in your MyO2?

http://www.o2.co.uk/myo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

wah123 · ‎17-02-2020

Yes, I did. I have just edited my original post, I forgot to add this. The order doesn't show up on my O2 account.

MI5 · ‎17-02-2020

OK, no problem.

Hang on for help from @Martin-O2 or @Marjo

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Martin-O2 · ‎17-02-2020

Hey @wah123 we can see if we can get hold of a proof of purchase for you. I'll need some details so I'll drop you a message.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

wah123 · ‎17-02-2020

@Martin-O2

Thanks, I have replied to your PM with all the details.

wah123 · ‎18-02-2020

Admins @Martin-O2 @Marjo

Is this being looking into? I PM'd my details to you yesterday morning.

I went to the O2 store yesterday and the store assistant checked my ID and phoned the O2 call centre for me to request my proof of purchase, and they said that the proof of purchase would be emailed to me within 24 hours. This has now been the 6th empty promise, nothing has arrived.

Cleoriff · ‎18-02-2020

@wah123 I would imagine @Martin-O2 will be on shortly.

The forum is having issues with emails, notifications and mentions, reaching our members although PM's are getting through. I will mention @Martin-O2 again in the hope he sees it, but mentions aren't working either. at the moment.

Veritas Numquam Perit

wah123 · ‎18-02-2020

Thanks @Cleoriff hopefully it'll be sorted out soon.

Cleoriff · ‎18-02-2020

@wah123 wrote:
Thanks @Cleoriff hopefully it'll be sorted out soon.

I've sent them a PM @wah123 . They are still working thankfully.

Veritas Numquam Perit

O2

Proof of purchase

So then, this courier arrived

Bereavement Change of Name on Account Process

Laptop fault?

Being charged for an account that i didnt ask for

Arrears