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O2 open Discount - contract over 28 days old error

StaceyS
Level 1: Joiner
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Just bought a new phone today and new contract. Work for Police Service, was given the code to use in O2 Open to get a discount on my bill. I have verified my email etc. but when I click on my number it show an error - You can’t get an O2 Open discount with this number as it’s been over 28 days since the contract started: 20/09/2019 - this  would have been my last contract which ended this morning. Am I to quick to try and apply the discount? 

 

Thanks

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MI5
Level 94: Supreme
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@StaceyS 

Give it 48 hours to catch up and try again.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 120769 Posts
  • 605 Topics
  • 18208 Solutions
Registered:

@StaceyS 

Give it 48 hours to catch up and try again.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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Martin-O2
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Hey @StaceyS any luck getting this one sorted out? 

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StaceyS
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yes, all sorted thanks 

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