Solved: O2 open Discount - contract over 28 days old error

StaceyS · ‎24-09-2021

Just bought a new phone today and new contract. Work for Police Service, was given the code to use in O2 Open to get a discount on my bill. I have verified my email etc. but when I click on my number it show an error - You can’t get an O2 Open discount with this number as it’s been over 28 days since the contract started: 20/09/2019 - this would have been my last contract which ended this morning. Am I to quick to try and apply the discount?

Thanks

MI5 · ‎24-09-2021

@StaceyS

Give it 48 hours to catch up and try again.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎24-09-2021

@StaceyS

Give it 48 hours to catch up and try again.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎30-09-2021

Hey @StaceyS any luck getting this one sorted out?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

StaceyS · ‎30-09-2021

yes, all sorted thanks

Rachael333 · ‎22-03-2023

Hi Stacey

I'm having the exact same issue here. Took out a new contract last night with the same mobile number, go to add the discount, and it says : You can’t get an O2 Open discount with this number as it’s been over 28 days since the contract started: 07/03/2020 - this would have been my old contract which ended in Feb - why has it not registered that i have a new contract yet? Although it was late last night I took it out...

Help please, much appreciated.

Thanks

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