Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Unlock my phone

need to unlock iPhone and I can’t download app

Multisave after three-month promotional discount ends

I'm looking at adding a SIM-only plan to my account, the one I want has three months at half price. The Multisave terms say:"Standard tariffs, sharer plans, Pay As You Go sims or O2 Refresh tariffs and sim only tariffs that already have a discount ap...

Resolved! New customer left waiting?

So I took out a contract on Wednesdays, it’s now Friday evening, o2 were very quick to take my money but now haven’t heard a thing. Is this normal? iv left my previous provider after 10 years after hearing great things but now I’m getting a bit conce...

Resolved! Want to add spend cap on my mobile

where can I find the right place on my O2 to set my spending cap, please?

Resolved! why have you cancelled my direct debit

i have had a text from my bank saying you have cancelled my direct debit

Tethering

How much can I tether on my price plan

Unlimited data

The live chat is absolutely useless and won’t give me the information I need so hoping someone here can help. I’m thinking of upping my tarrif to unlimited data as I’m having issues with OpenReach connecting my property for broadband. I would need th...

Resolved! Top up refund

I don’t have a wifi in my house so I use data network all the time. The data doesn’t work even thi it says I have full 4G signal, the network is unstable all the time, I can’g make messenger calls, not even basic phone calls. I have topped up for nex...

Resolved! Refund

I am currently on rolling monthly tariff with o2 because I haven't upgraded in a while or sorted a sim only deal. I have just upgraded with o2 but the phone/contract was purchased through a third party website. I will be keeping the same number. The ...

Resolved! Seriously sick of O2 promotional phone calls or scams

Yesterday, I got a phone call from O2, the guy said that it was regarding the 30% discount off of my monthly bill for being a loyal customer. Usually I just don't want any of these because I am so sick of O2 promotional calls, the guy was insisting a...

O2

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