Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! change of account name

How do I change the account to my wifes name

Resolved! Cancel new contract

I wish to cancel a pay monthly sim contract I requested I am within the 14 day period how do I go about this ?

Resolved! Payment date changed

Hi,Could you please change the DD on my account for the end of the month and last working day of every month moving forwards. As I don’t get paid before that and I can’t clear my funds. Also could you please don’t turn off my data and calling until t...

Resolved! Roaming charges

I have a pay monthly O2 phone contract. I wish to travel to South Africa for 3 weeks in November 2023. I can see from the O2 website there is a ‘Going Abroad’ option for Pay Monthly customers for £6 per day. This would cost me £120 extra for the trip...

Resolved! New phone

Hi so if I go in to the nearest 02 shop and use switch up and I take my bank card and chip and a recent bank statement will that do for identification

why my contract grew

I sign a contract last year 55£ per month, i dont check my bills but now when is 61.42 why? Is like this from 6-7 months. If i sign with 55£ why they grow? I was have deal with three and ee but never happen . Someone explain me please? Is last time w...

Resolved! O2 keeps charging for data usage, while O2 data is switched off in phone

My phone has 2 sim cards and O2 is being used for calls only. All the data usage is set to my primary sim card (O2 is secondary). And yet O2 keeps sending me "you've been charged by £2 for today's data usage". And obviously there is no one available ...

Resolved! Watch Esim Drama

I mean, all I need is to active my Galaxy 4 watch (LTE) esim and use it along my current O2 plan. I've explained this twice already to customers service and they've sent an Esim pack. But everytime, my phone's sim was deactivate as the result. I don'...

Resolved! Cancel

My contract runs out 20th feb how do I cancel it

Resolved! Unlock my sim

Hy I pay my bill all ready but still my sim is block how we can unlock

O2

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