Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Topping Up Abroad

Hi, I’ve tried contacting customer services but can’t only get a robot that doesn’t understand anything I ask. Chat also goes to a robot (virtual assistant). I’m currently abroad using a non UK number and haven’t used my O2 for 6 months, it has been ...

Resolved! Ported number out that still had device plan attached.

Hi, I ported my number out from O2 but forgot that it still had my device plan attached to it, I thought it was attached to my other number. A few weeks ago I got an email with the option to pay in instalments so I set that up. When I went into my ac...

Resolved! Top up

I have £15 on my account won’t let me use it to top my phone up

Resolved! Bills

I am hoping od get someone to help me figure out what the below total men's do I owe it or not -£24.68 or an I ahead TIA

Resolved! Payments

Hi my account is in arrears as I have been struggling with all my bills after Christmas please could I have some help and be able to pay it off in instalments to get back on track thanks.

Resolved! No signal

Since joining this awful network I have had zero signal at all.Phone won't work at all, no Internet or calls.Middleton in Manchester.02 say every month that the problem will be solved in the next few weeks.This has been 6 months now.

Resolved! Can I lower my tariff?

I bought a new phone a couple of months ago and was wondering if I am able to lower my tariff as I don't use even half the amount of data that I pay for. I ask this as when I go to 'change tariff' in MyO2 it only gives me 1 option which is to go on t...

Resolved! Sim Migration

I need help...I called the customer service to do a sim migration (change of ownership) from an old contract to a new contract.Acorrding to them, they did this and it would take up to 24 hours for the old account to close and the old sim to stop work...

Resolved! Linking another phone to my account for 20% discount

I had a pop up when in my account changing tariff saying that if I linked another account to mine, there would be a 20% reduction. After I'd changed my tariff, this area could not be located again. Where do I find it ?

Resolved! O2 to Third party pay monthly

2 months on my contract, I have an early settlement fee, I bought a new o2 contract, what do I do to keep number and unbroken service

O2

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