Re: O2 default!

Jade2508 · ‎22-02-2019

I really need help in looking to get a default taken of my credit file! The default is wrong and is stopping me getting a mortgage. I have contacted the credit file team by email as advised too by o2 but I have heard nothing back what so ever. I really need this sorting. Is there anyone else I can contact within o2 about this?

jonsie · ‎22-02-2019

Maybe admin can help. I'll mention them so they pick up on this

@Martin-O2 @Marjo @EmilieT

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎22-02-2019

Hi @Jade2508

The only think we can suggest is to ask our community managers to help here. They wont be back on till Monday but I will mention them @Martin-O2 @Marjo @EmilieT?

Veritas Numquam Perit

Jade2508 · ‎23-02-2019

Thank you

MI5 · ‎23-02-2019

@Jade2508 you can contact the main credit agencies and put a notice of correction on your file yourself. This may help with some lenders.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎25-02-2019

Thanks for the mention @jonsie, @Cleoriff!

@Jade2508 We can certainly get this one sorted for you. When was it you first contacted the credit referrals team by email?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Jade2508 · ‎25-02-2019

Hi the first email was 11th February and I emailed them again Thursday just gone

Martin-O2 · ‎25-02-2019

OK @Jade2508 that's been a good few days now so lets chase it up. I'll need a few details to do this so will drop you a private message.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Jade2508 · ‎25-02-2019

Ok thanks I haven’t got a private message

gmarkj · ‎26-02-2019

Don't think that the Messages part will show a number. It doesn't now.
You have to click on it and it takes you to a different page with messages on it.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

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