Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Level 1: Joiner
Posts: 2
Registered: ‎14-02-2019

Hotspot not connecting

Neither mine or the other half's phone will connect to devices that we are trying to connect to them. 

 

ie My work laptop connects to wifi no problem at home, work or public but won't connect to the personal hotspot when I try to tether. My girlfriends is the same. It used to work but has not worked so far this year. 

 

Is anyone else having a similar issue??

Posts: 88,645
Topics: 536
Solutions: 11,504
Registered: ‎04-04-2012

Re: Hotspot not connecting

@kingzoot if you have iPhones, your data tariff may be wrong?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 2
Registered: ‎14-02-2019

Re: Hotspot not connecting

No tariff changes have happened and was working at beginning of Jan - I don't believe it to be a data tariff issue unless a change to the existing tariff has happened at O2's end

Posts: 88,645
Topics: 536
Solutions: 11,504
Registered: ‎04-04-2012

Re: Hotspot not connecting

Worth a call just to check though. Rules it out as an issue at least.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)