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Level 1: Joiner
Posts: 5
Registered: ‎17-09-2017

O2 default!

I really need help in looking to get a default taken of my credit file! The default is wrong and is stopping me getting a mortgage. I have contacted the credit file team by email as advised too by o2 but I have heard nothing back what so ever. I really need this sorting. Is there anyone else I can contact within o2 about this?

Posts: 70,510
Topics: 548
Solutions: 3,428
Registered: ‎04-01-2009

Re: O2 default!

Maybe admin can help. I'll mention them so they pick up on this

@Martin-O2  @Marjo  @EmilieT

Posts: 73,496
Topics: 688
Registered: ‎14-01-2013

Re: O2 default!

Hi @Jade2508

The only think we can suggest is to ask our community managers to help here. They wont be back on till Monday but I will mention them  @Martin-O2 @Marjo @EmilieT?

*The Game Is On*


Level 1: Joiner
Posts: 5
Registered: ‎17-09-2017

Re: O2 default!

Thank you
Posts: 88,630
Topics: 536
Solutions: 11,502
Registered: ‎04-04-2012

Re: O2 default!

@Jade2508 you can contact the main credit agencies and put a notice of correction on your file yourself. This may help with some lenders.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Community Manager
Posts: 6,091
Registered: ‎18-02-2016

Re: O2 default!

Thanks for the mention @jonsie@Cleoriff

 

@Jade2508 We can certainly get this one sorted for you. When was it you first contacted the credit referrals team by email? 

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Level 1: Joiner
Posts: 5
Registered: ‎17-09-2017

Re: O2 default!

Hi the first email was 11th February and I emailed them again Thursday just gone
Community Manager
Posts: 6,091
Registered: ‎18-02-2016

Re: O2 default!

OK @Jade2508 that's been a good few days now so lets chase it up. I'll need a few details to do this so will drop you a private message. 

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
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Level 1: Joiner
Posts: 5
Registered: ‎17-09-2017

Re: O2 default!

Ok thanks I haven’t got a private message
Level 42: Skillful
Posts: 3,964
Registered: ‎26-03-2014

Re: O2 default!

Don't think that the Messages part will show a number. It doesn't now.
You have to click on it and it takes you to a different page with messages on it.
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