Right I bought a Samsung G3 outright, not from O2 then later realised I need some form of contract where I can have unlimited calls, texts and a nice amount of internet data for so much a month.
I went on O2 and saw this sim only product and went through as if to buy it but wasn't sure if I could keep my number and left it. So a few days later this sales dude calls me up I tell him my objections and he has answers for everything and I end up going through with the contract for 12 months, asked him a ton of questions. Told him it was a Galaxy Samsung I have so it takes micro sim. This guys only gone and sent me an old phone style SIM, large one that doesnt fit in my phone.
I speak to another guy who has to send me a blank sim, I get it and try to transfer, telling them I want to keep and use my old number. I have tried swapping SIM like it says on the O2 website and like this other guy told me to.
So with having a busy life working I havent lots of time to waste on playing around with O2 trying to explain so,ething complicated to advisors that don't care and are clueless in the first place.
Just when I am on the call thinking I'm getting somewhere with someone in the know I run out of credit to these customer service guys and get cut off. No call back or anything. I got a contract off them so I'm paying 20 quid a month for something I cant use because O2 customer services are mostly useless.
Anyone got any tips on dealing with these guys, who and when to call, how to get refunded or something?
Mucho Appreciated
