O2 being complete hassle. Sims, switching and keeping numbers.

[Anonymous]

Right I bought a Samsung G3 outright, not from O2 then later realised I need some form of contract where I can have unlimited calls, texts and a nice amount of internet data for so much a month.

I went on O2 and saw this sim only product and went through as if to buy it but wasn't sure if I could keep my number and left it.  So a few days later this sales dude calls me up I tell him my objections and he has answers for everything and I end up going through with the contract for 12 months, asked him a ton of questions.  Told him it was a Galaxy Samsung I have so it takes micro sim.  This guys only gone and sent me an old phone style SIM, large one that doesnt fit in my phone.

I speak to another guy who has to send me a blank sim, I get it and try to transfer, telling them I want to keep and use my old number.  I have tried swapping SIM like it says on the O2 website and like this other guy told me to.

So with having a busy life working I havent lots of time to waste on playing around with O2 trying to explain so,ething complicated to advisors that don't care and are clueless in the first place.

Just when I am on the call thinking I'm getting somewhere with someone in the know I run out of credit to these customer service guys and get cut off.  No call back or anything.  I got a contract off them so I'm paying 20 quid a month for something I cant use because O2 customer services are mostly useless.

Anyone got any tips on dealing with these guys, who and when to call, how to get refunded or something?

Mucho Appreciated

[Anonymous]

call 202 free from your mobile or use live chat, contact us at bottom of page then click live chat or go to your local store may be better as they will do the swap for you & give you a micro sim 

[Neil_Barker]

Yeah, I've had the same problem for the last 3 days, waiting on a new SIM to be active after getting an old SIM from them, and tried using my own cutter and ruined it. I used the live chat 15 minutes ago, and got a helpful guy called Vish, who got my new SIM done in those 15 minutes.

[Anonymous]

did you buy it at phones 4 u @Hugheski

[Anonymous]

The phone itself from an official eBay top seller.

Contract from O2.

[Anonymous]

Did he send you another SIM, how did he fix it?

I want old payg number to work on new contract.

[Anonymous]

you will need to contact cs to get them to swap your number over 202 from your mobile, live chat or go into your local store

[Anonymous]

These guys have sold me and I'm being charged 22 quid a month not the original 20 quid. And ive not even used the sim.. What a joke.

[perksie]

If you have been overcharged a call will get it put right, there's no need to be offensive.

[MI5]

The first months bill is always slightly higher as you pay a month in advance plus the few days from when you took your contract to the bill date.