Solved: O2 app not working

Anonymous · ‎08-12-2017

Is the o2 app down wanna make a payment but says come back later o2 cut me phone off so can't even ring to pay

MI5 · ‎08-12-2017

Have a look at the different ways to pay here for help.
https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill-or-Ways-to-pay-guidelines...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Bambino · ‎08-12-2017

@Anonymous O2 update their systems overnight, so you haven't picked an ideal time to be paying your overdue bill. There wouldn't be anyone available at this time of night to speak to either, even if your phone was working. You could avoid problems like this by setting up a Direct Debit, which is normally the recommended way to pay.

I DO NOT WORK FOR O2

MI5 · ‎08-12-2017

Have a look at the different ways to pay here for help.
https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill-or-Ways-to-pay-guidelines...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎08-12-2017

It would have been offline for maintenance like it is every night

jonsie · ‎08-12-2017

I'd the phone has been cut off they may well want to speak to you hence My O2 not allowing you to make a payment. It only goes down for maintenance around an hour tops at midnight.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎08-12-2017

Then again the app on my iPhone has been playing around again. The live coverage checker was saying there is a faulty mast in my area yet I had full signal & was sending & receiving messages

Martin-O2 · ‎11-12-2017

Hey @Anonymous are you still having issues with this?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

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