on 18-11-2013 00:20
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on 18-11-2013 00:20
Hello,
I wondered if any of the guys on here could help me as so far o2 have failed.
I got the Nexus 5 on contract the day it came out and am unable to connect to any of o2 hotspots. I downloaded the o2 WiFi app first which asked me for the sms confirmation and all went fine. When I tried to use my phone at a hotspot it logs on to the WiFi connection straight away and pops up with a notification for me to sign in. Clicking on this brings up the Chrome browser which loads the WiFi home page instantly. It displays at the top Welcome back and my name so obviously knows who I am. I can navigate around the "local" site but can not use the internet.
I have tried various apps after being connected such as Facebook, Chrome and a speedtest app which all state that there is no internet. At a local MacDonalds I used the app Fing to scan the network and sure enough I am on the network with 3 cisco routers and various phones etc. Still I have no internet access but am connected to the network.
On the o2 side my device is shown as registered in my account and in the WiFi section, so far the customer services have just repeatidly told me to go to the hotspot and select "login to my o2" which everytime returns an ssl error.
The hotspots all work fine with my old phone but am a bit stuck why I can connect but am probably not being given dns for some reason.
Thanks
Solved! Go to Solution.
on 19-11-2013 22:33
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on 19-11-2013 22:33
Yes I have uninstalled the app and removed the device from the WiFi webpage. Also "forgot" the WiFi hotspot from my phone.
I did however add the device back in using the o2 app. Maybe try not adding it from the app and use the hotspot may work?? I will try this next time as its worth a shot.
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on 20-11-2013 04:19
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on 20-11-2013 04:19
on 21-11-2013 08:21
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on 21-11-2013 08:21
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on 21-11-2013 09:20
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on 21-11-2013 09:20
Give them a free call on 202 and explain the issues and what you've done so far.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
on 21-11-2013 19:18
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on 21-11-2013 19:18
I will try again but don't have much time during work hours to talk. I hope somebody technical is there over the weekend. Sounds like its their end that's the problem.
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on 21-11-2013 19:52
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on 21-11-2013 19:52
Just curious can you log into your MyO2 Wi_Fi account ok here?
Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
on 21-11-2013 23:47
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on 21-11-2013 23:47
I did notice my device has now shown up as "Android" instead of "Nexus 5" after using the hotspot to register my device instead of the app.
on 22-11-2013 19:51
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on 22-11-2013 19:51
Does anyone have any idea how I can actually get this fixed??
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on 22-11-2013 20:17
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on 22-11-2013 20:17
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
on 22-11-2013 20:37
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on 22-11-2013 20:37
I don't care if she isn't that technical I just want to be passed on to somebody who is. The only thing I could get out of her myself is that my Mac address is correct on the system they have their end.