O2 Volt Virgin media right to cancel.

[Jacks-Grandma]

Virgin media sent me a letter saying:

You can change or cancel your package, including your o2 volt sim, any time before 5th April 2023, without paying any cancellation fees.

However when I call virgin and o2 I am left holding for hours, getting cut off , hung up on , threatened with charges of over 280 pounds, and basically given the run around.

Virgin wouldn't even let me leave a formal complaint. My now pleasant memories of vrgin/o2 are significantly soured. Terrible attitude to customer service.

[Jacks-Grandma]

@O2Georgina @@Cleoriff are you able to help?

[Cleoriff]

@Jacks-GrandmaI will tag @O2Sarah- who is on this morning. Hopefully she will be able to help?

[Enlli]

It's @O2Sarah- on duty this morning

I've tagged her in this post

Keep an eye out here 

[Jacks-Grandma]

Thanks @Enlli and @Cleoriff  very kind of you. 

[O2Sarah-]

Thankyou @Cleoriff and @Enlli 😊

@Jacks-Grandma I will send you a private message so I can see what is happening here.