on 02-04-2020 16:58
Hi, hopefully someone can help, i have tried to ring to o2 on 202 about 200 times which i have had this phone which was only yestreday which was Wednesday 01st April 2020. I had a huawei p20 pro and tehy said they can upgrade without needing to pay anything, so i upgraded to iphone 11 pro max and when i got it, i didnt like it and want to return.
I finally got through to customer services this morning Thursday 02nd April 2020 and she advised me that i needed to search "o2 returns label" on google. i done that which the address that i found was:
O2 Returns Centre
Communications House
Vulcan Road North
Norwich
NR6 6AQ
Then today i have been told other addresses as well that was in leeds and in other areas such as:
Freepost Zone A
Exel Logistics
Waindyke Way
Normanton
WF6 1TF
or
Returns Department
Freepost 208564PR
PO Box 88
Leeds
LS88 1XL
or
Freepost RRJJ-KHCH-HZHS
Returns Department
PO Box 88
Leeds
LS88 1XL
Can someone please tell me the correct one ASAP as i am getting a headache with all this, i never done it through o2 themselves with upgrading i always done it through Carphone Warehouse in store. I never knew this would be so difficult.
I just need help!!!!!!!!!
Thanks
Carlene
on 02-04-2020 17:25
on 02-04-2020 17:25
on 02-04-2020 17:33
on 02-04-2020 17:33
thats not what o2 said earlier when i was actually on the phone to them.
on 02-04-2020 17:38
on 02-04-2020 17:38
on 02-04-2020 17:39
on 02-04-2020 17:39
Yh ok thank you
on 06-04-2020 03:17