Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Replace my old sim

My old sim is not being recognised by my new phone,how can I replace my old sim with a new one wen it's broken (so I can't call),and I can't go into a shop because I'm self isolating and all the shops are shut???

Take off my spend cap

Please can you take off my spend cap? When I try and make calls, it keeps saying "Call failed". This is with an IPhone. I've even tried swapping dims over in a different phone and it does the same thing

Cannot print or download my bill

Hi I hope someone can help. Everytime I try to print and download my latest bill, I get the error message below. Has anyone see it before? Waht can I do? When call the help desk they do not seem to be able to help, and try to charge me to send me a p...

Direct Debit

Does anyone know how I set up a direct debit?

It won't let me order a new sim even though my contract has finished

It will not let me order a new sim only deal when my current contract has finished. [Edit: topic title edited for clarity]

New order

I’ve recently completed an order on 23/03/2020 of a new phone. However I have had no confirmation but payment has been taken out my bank?

Coronavirus

Are O2 offering any assistance for self employed people who have lost all income due to Coronavirus and ate struggling to pay monthly, but need the phone live

how do I query a specific item on my monthly bill.

Who do I contact?

bills

how are we suppose to pay our bills when we have to self isolate due to covid-19???

unable to phone 111 using o2 ??

I just tried to phone 111 using my o2 pay monthly phone and it doesn't even attempt to ring.im from Northern Ireland and the service should have been running 4 days ago for NI users, has o2 not enabled it yet here ?

O2

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